Small firms should encourage ideas
Small enterprises should listen to the ideas of all their staff if they want to win more business through innovation.
Business owners often do not realise that they appear unapproachable to their staff, who may lack the confidence to air their ideas, according to entrepreneur Sean Phelan, who came up with online mapping business Multimap.
He told The Birmingham Post that creating a culture of innovation at all levels is vital to small businesses.
