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Your EnterQuest Bulletin - 28 September 2005


Thought for the week: "No pessimist ever discovered the secret of the stars, or sailed to an uncharted land, or opened a new doorway for the human spirit." Helen Keller


In this week's issue:

Small business answers

If you have any questions about your business idea or target market, or need help tracking down a grant, subsidy or business support in your local area, then send an e-mail with your query to the EnterQuest information team and we'll do our best to help.

Send your question to enterquest@cobwebinfo.com.

To access over 800 factsheets, guides and small business reports, go to www.scavenger.net.

Weekly stir

Tips when applying for small business grants and loans

Every year since 1996, we have maintained and updated our own database of over 2,500 business support schemes and initiatives, including grants, soft loans and other forms of subsidy, aimed at small firms in the UK. While that's a lot of schemes and grants to check out, it has helped us to uncover a heck of lot about the availability and variation in quality of business support services during this process.

Now despite what you may have been told or read elsewhere about the billions of pounds of 'free money' that's on offer to most UK small firms, we have noticed, when we look closely at all this information, that the reality is somewhat different.

In fact, it's startlingly different.

Here are some major facts we'd like to highlight, plus a couple of tips that every small business owner and budding entrepreneur should know about when considering applying for grants and soft loans.

1) Most small firms are not eligible for grants

The fact that business grants and loans are aimed at most small firms is not the same thing as most small firms being eligible. In fact, certain small business sectors and activities are specifically excluded. Eligibility can be a particularly fluid and often a very subjective thing. So check out eligibility criteria very carefully first before you start applying for any specific fund or scheme.

2) There's no such thing as free money

Do you still think it grows on trees? If you apply for a grant or small business loan from somewhere that is dubbed a 'non-commercial' source, you'll still have to pay it back with interest if it's a loan, and you'll almost certainly have to match the amount of a grant with money from your own pocket or your existing business reserves.

3) Writing a business plan won't necessarily get you a grant or loan

A lot of people believe, or are led to believe, that the main or only reason to write a business plan is to secure a grant or loan finance. While a business plan may be helpful or possibly even a requirement of a grant application, you will also need to be able to articulate a genuine need for the grant to the awarding body, and show how you will deploy the funds in your business.

4) Applying for grants can be tricky and time-consuming

This shouldn't be a reason for not applying if you find a scheme for which you're eligible, but make sure you understand how long it might take you to fill out the forms, to research the requirements of the awarding body and to get a response. Will your project or business opportunity still be there as the weeks slip by?

5) Do you genuinely have a project that would benefit from a grant?

Essentially it's business projects that are operationally feasible and stack up financially that will ultimately be what a grant awarding body will be looking for, not just a waffle-riddled business plan with finger-in-the-air projections. What is your project? How much additional finance do you need? Do your figures really add up?

6) Will a grant or loan give you specific measurable outcomes and benefits?

If you just apply for extra cash for your project or business idea, you'll likely get a very quick and unfavourable response. But if you can genuinely describe in your proposal or application the specific outcomes you can achieve as a result of the extra finance awarded, you will dramatically increase your chances of having your application approved.

7) What will you do if you don't get awarded any funding?

Seriously, this is something you should also describe in your proposal, but in any event if you have a genuine project you should be planning for how you will pursue it on a more limited basis without the extra funding you are hoping to secure.

8) Is the fund you want to apply for still available?

Grants, loans and other business support schemes come and go very quickly. Some new schemes are over-subscribed in a matter of a few weeks following their launch. To avoid disappointment, and a lot of time wasted filling out forms, make sure you contact the awarding body to ensure the fund is still available, and also to check the deadlines before you start your application.

Getting some local or professional advice to help you before you start applying for grants and loans is our best recommendation. This sort of advice is generally free and available from your local enterprise agency, independent business adviser, or possibly even a local accountant who specialises in this area.

And be very wary of anyone who says they will guarantee you a grant in return for you paying them a fee. They may offer a genuine service, but there are countless examples of small businesses who've had their fingers burned by con merchants doing this. Again, if you're in doubt, ask your business adviser first.

Check out this practical factsheet on applying for grants for more information about the process.

Marketing tip

Getting the price right

Working out the right price for your new product or service can be one of the biggest headaches faced by small business owners. You need a price that covers your costs and ideally makes you a profit, but you also need to think about what your competitors are offering and what customers will be prepared to pay.

The resources listed below provide advice, guidance and a few useful tools to help you work out a fair price for your products or services.

You can find hundreds more tips, techniques and tactics for promoting your business and getting new customers in the UK Small Business Marketing Bible.

Legal tip

New product regulations in October - do they apply to you?

The beginning of October brings various new regulations or changes to existing law. One revision that might concern you if you're a manufacturer or retailer is a change to the General Product Safety (GPS) Regulations coming in on 1 October.

  • The new Regulations cover new and second-hand products sold to consumers, and are meant to minimise risk by making sure both manufacturers and retailers let customers know about all the known dangers associated with a product.
  • They apply to all sorts of things, including household goods, clothing, chemicals, pesticides and cars. They also apply to some types of products which already have strict laws, such as toys, electrical equipment and cosmetics.
  • If you think the GPS regulations might apply to you or what you sell, there's a handy explanation offered by the Department of Trade and Industry (yes, we do give credit to the DTI where it's due!).

And you'll find hundreds more factsheets and tips about consumer law on the UK Red Tape Buster.

IT tip

Broadband for your business - some ideas and inspiration

OK, you've heard about the so-called broadband revolution, and you've signed up for an account with one of the many services available (here's a directory of broadband providers).

So what happens next? How's this supposed to transform your business?

That's a fair question, so the Digital Content Forum recently launched this broadband showcase, which gives real-life explanations of what small businesses are doing to take advantage of broadband. Examples range from selling online to e-mail software to customer services.

And if you're already using broadband to boost your business in some way, you can showcase your own ideas and gain a bit of free publicity into the bargain.

New business idea

Each week we provide you with summaries of some popular or emerging business ideas in the UK.

Here is this week's idea:

Just one word

Regularly improving your vocabulary is not just about learning a new word and its meaning. It will improve your general knowledge and make you feel and act smarter in all sorts of personal and business situations.

Do you know the difference between commonly confused words 'official' and 'officious'? Which of the following definitions applies to which word?

a) meddling, bossy or interfering
b) approved, formal or legitimate

Answer at the end of the Bulletin.

Website review

The Chartered Institute of Marketing (CIM - www.cim.co.uk)

Providing everything from formal training in marketing to news and resources, this organisation is the UK's leading professional body for marketing - but how user-friendly and accessible is its website?

  • Navigation and presentation - the homepage is clearly set out, with good signposting to the sections about training and qualifications, and marketing resources. Other key sections, such as news and membership details, are easy to locate. The drop-down list of books and resources, which can be browsed by category or by specific marketing course, is a useful addition.


  • Accessibility - unfortunately, there is very little in the way of accessibility options here. The only user help we could find on the site claimed that problems accessing links or pop-ups would be down to your own PC settings, and gave the helpful recommendation to "speak to your IT department". There are no access keys, foreign language options, text-only versions or help with PDFs.


  • Content and usefulness - lots of the information on this site is invaluable to small businesses. The Knowledge Hub is a particular highlight, providing marketing news, articles, case studies, links to international magazines, a glossary and links to research reports. The discussion forums also offer a useful resource - and networking opportunity - for members.

  • Relevance - the news section of the site is well populated with the CIM's latest quarterly Marketing Trends survey, links to its electronic news bulletin, plus a range of industry-related news bites and upcoming events. Although the latest press release dates back to 13 September, many of the articles provide interesting - and unusual - insights into the world of marketing.

The site offers some excellent and engaging content and resources for small businesses, and a clear and simple approach to navigation. It's a pity that the CIM's lack of accessibility options let its site down.

Our rating - 13/20

Did you know?

Phishing is getting worse

The number of phishing attacks during 2005 has climbed by 100% on the figures for the last half of 2004, according to the Internet Security Threat Report, published by IT security experts Symantec. It shows that the majority of malicious code now aims to expose confidential - usually financial - information, and says that there has been an increase in attacks on wireless devices.

Worth a visit

Practical portal to beat red tape

The Government has launched a website, called the Better Regulation portal, where businesses can describe the situations and contexts in which unnecessary legislation affects them the most. The Government says that this time it's serious about tackling red tape - it promises to respond to every suggestion within 90 working days. But we worked out that this equates to 4.5 months - which begs the question, why would it take that long?

Catching the trends to 2010

E-commerce is likely to keep growing till at least 2010, according to market analysts Forrester in a new report about trends in online retail. Online sales of jewellery, small appliances (like cameras and MP3 players), clothes, food and beauty products are pegged as particularly high-growth areas.

Guide to avoiding security breaches

Highlighting the DTI's finding that the average UK business suffers at least one breach of electronic security a month, the Independent Fraud Advisory Panel has issued a guide to protecting computer systems especially for small businesses. The guide contains a useful checklist of threats, along with practical measures you can take to counter them.

Worth a read

Packed with role-plays and scenarios for what to say in hundreds of difficult situations, this book is a useful tool for business owners who are inexperienced at managing staff or dealing with customers. From how to handle a disciplinary problem at work to tackling a customer complaint and making a cold call, the book documents how to get through all these problems, using practical scripts and flow charts to highlight the points it makes. Check out:

Worth a read

Lifescripts: What to Say to Get What You Want in Life's Toughest Situations, by Stephen M. Pollan and Mark Levine


Just one word answer

Official relates to definition b) - as an adjective, it means something that is approved, formal or legitimate.

Officious relates to definition a) - it means someone who is bossy, meddling or interfering.

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Good luck

The EnterQuest Team

This information is meant as a starting point only. Whilst all reasonable efforts have been made, the publisher makes no warranties that the information is accurate and up-to-date and will not be responsible for any errors or omissions in the information nor any consequences of any errors or omissions. Professional advice should be sought where appropriate.


© 2005 Cobweb Information Limited
Reproduction or copying of information in this Bulletin is strictly forbidden without prior written permission.