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Your EnterQuest Bulletin - 23 March 2004

Thought for the week: "One of the penalties for refusing to participate in politics is that you end up being governed by your inferiors." Plato

In this week's issue:

  • prudence for what purpose?
  • a guide to the Chancellor's Budget
  • making your guarantee part of your USP
  • a book about 'opt-in' permission marketing

Prudence for what purpose?

So what did you make of last week now that the dust's settled? What was the safest bet of the year so far?

Best Mate winning the Gold Cup for the third year running, Rio Ferdinand losing his appeal, or Mr Brown's Budget doing nothing to support the country's biggest group of wealth and job creators?

According to Brown, this Budget was about prudence with a purpose, but other than to win more votes at the general election next year, it's difficult for us mere mortal entrepreneurs to work out what that purpose is.

OK, so this Budget doesn't appear to make us any worse off, which is just as well when you consider how hard we got whacked last year with National Insurance increases. And of course the National Minimum Wage will be going up again...and there's more red tape to come, with all the extra cost, time and grief that goes with it.

So would we be better off with the other lot instead? Probably not. If they don't take it from your front pocket they'll get it from your back one, and red tape will continue to increase no matter who's in power as we move closer to our ridiculously over-regulated European partners. A price we will continue to pay for the being part of the biggest free market place in the world. C'est la vie.

So what's our point?

It doesn't matter who's in power or what method each particular Chancellor uses to fill the Treasury's coffers. If your business isn't viable or if you haven't got the discipline to manage it properly, you won't be trading for long enough to pay tax anyway.

We've made this point time and again in these bulletins. If you've found a market to exploit and a method of exploiting it, then do it for all it is worth and do it quickly. If you manage your cash properly and pay your bills and statutory returns on time, then you and your business partners, and the Chancellor, will all be happy.

But Mr Brown obviously doesn't read our bulletins. While he's decided to save the country money by laying off 40,000 civil servants, they seem to be going from the wrong departments, and it looks like we'll be stuck with the Department for Stating the Obvious About Business for another five years at least.

If you were lucky enough to be too busy to notice that there was a Budget at all, here's your chance to read a summary of what was said in relation to its impact on small businesses:

2004 Budget summary

To read the Treasury's summary of the key points of the Budget 2004, go to:
http://www.hm-treasury.gov.uk/budget/budget_04

To see the Inland Revenue's coverage of the Budget, go to:
http://www.inlandrevenue.gov.uk/budget2004/index.htm

Weekly business tip

Making your guarantee part of your USP

Businesses that make their guarantee part of their USP are far more likely to prosper than those that don't.

The ability to differentiate your business by the guarantee you provide will set you apart from your competition, because most small firms don't use a guarantee as part of their USP. In fact, most don't even have a guarantee, and this is especially true of service businesses.

The idea is to make your guarantee a focal point in your marketing efforts, and give your customers a compelling reason to buy today without fear of looking bad tomorrow.

How you word your guarantee can make all the difference in the world. Certain powerful words and phrases can significantly boost your sales and response rates. Here are some suggestions for strong words and phrases you can use that will bring some life to your guarantee:

  • Better than risk free
  • Unconditional money-back guarantee
  • Your money back, no questions asked
  • No way that you can lose
  • 30-day free trial
  • No questions, no quibbles, money-back guarantee
  • Cast iron money-back guarantee
  • 100% full refund
  • Absolutely no risk to you
  • 100% no-hassle refund
  • Our 110% no fuss, no questions, "take-it-or-leave-it" promise
  • No messing, our get-every-single-penny-back guarantee

Delivering any product or service is not risk free, but by shouting about your guarantee you can decrease the risk in your prospects' minds and increase their trust and willingness to buy from you.


Discover how to promote your business on a shoestring

Are you struggling to attract new customers to your small business? Do you have a great product or service but aren't sure how to let prospects know about you? You can attract more new customers, sell more to existing customers, and bring back your customers more often - no matter what product or service you sell. Click here to find out how The UK Small Business Marketing Bible can help you double your sales


New business idea

Each week we provide you with summaries of some popular or emerging business ideas in the UK.

Here is this week's idea:

Just one word

Regularly improving your vocabulary is not just about learning a new word and its meaning. It will improve your general knowledge and make you feel and act smarter in all sorts of personal and business situations.

What is the meaning of the word "assiduous"?

a) unreasonable
b) of uncertain origin
c) paying close attention
d) deliberately misleading

Answer at the end of Bulletin.

Did you know?

War declared on 'creeping' red tape

The Better Regulation Task Force (BRTF) has declared war on what it calls 'creeping' regulation, with a study entitled Regulatory Creep. The move follows the British Chambers of Commerce's (BCC) claim that businesses have to fork out £30 billion on red tape introduced since 1997. The BRTF says that although much legislation is clear and defined, some regulations can become embellished as they pass through Government departments, independent regulators and industry bodies. This often makes the original intention of the legislation confusing. The study is due for completion this summer.

To find out more about this, go to:
http://www.brtf.gov.uk/taskforce/pressreleases/creepreg.htm

The Minimum wage is going up again

The Department of Trade and Industry (DTI) has announced that a £3 minimum wage for 16 and 17 year olds will be introduced in October. At the same time, the rate for 18 to 21 year olds will go up to £4.10 from the current rate of £3.80, and the adult minimum wage will rise from £4.50 to £4.85 an hour. The British Chambers of Commerce (BCC) said that the minimum wage rises, which are currently three times that of inflation, are becoming an unmanageable cost for businesses.

To get a guide to the minimum wage, go to:
http://www.dti.gov.uk/er/nmw/index.htm

Worth a visit

HSBC Start Up Stars Awards 2004

The HSBC Start-Up Stars Awards aim to find the best and brightest rising business stars in the UK. Applications are open to fledgling businesses that were under two years old on 8 March 2004. Ten finalists will share £65,000, and will also win consultancy services and software worth £4,000. The closing date for entries is 30 April.

To download an application form, go to:
http://www.ukbusiness.hsbc.com/public/ukbusiness/
inf/en/inf_start_up_stars.jhtml

The British and International Franchise Exhibition, London, 2 and 3 April

Aimed at people looking to run, or already running a franchise, this two-day exhibition will include seminars and networking opportunities. The event costs £8 in advance, or £13 on the door.

For more information, go to:
http://www.franinfo.co.uk

China Expo 2004

Billed as the only event of its kind in Europe, China Expo aims to allow European businesses to view the products of Chinese manufacturers. The four-day event will be host to around 1,000 exhibitors from all sectors of China's manufacturing industry, and will also include a seminar programme of UK and Chinese speakers. It's happening at Earls Court Exhibition Centre in London, on June 27-30.

To find out more, go to:
http://www.expoces.com

Worth a read

If online marketing is going to be at the heart of your business strategy, then this is widely regarded as the first book you should read on the subject. The author reveals groundbreaking ideas and concepts that make 'opt-in' marketing techniques work in both online and offline environments. Check out:

Worth a read

Permission Marketing: Strangers Into Friends Into Customers, by Seth Godin.

 

Just one word answer

The answer is is c) assiduous means paying close attention.

The assiduous marketer who studies market trends and characteristics the closest will be most likely to provide customers with exactly what they want.


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Good luck

The EnterQuest Team

This information is meant as a starting point only. Whilst all reasonable efforts have been made, the publisher makes no warranties that the information is accurate and up-to-date and will not be responsible for any errors or omissions in the information nor any consequences of any errors or omissions. Professional advice should be sought where appropriate.


© 2004 Cobweb Information Limited
Reproduction or copying of information in this Bulletin is strictly forbidden without prior written permission.