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Your EnterQuest Bulletin - 6 April 2004

Thought for the week: "To do two things at once is to do neither." Publilius Syrus

In this week's issue:

  • how to keep yourself organised
  • our most viewed factsheet this year
  • why you should write your sales copy like a letter
  • a different way of looking at Google

How to keep yourself organised

Being a small business owner is a bit like being a sponge.

No, not because you're forever cleaning up someone else's or your own mess, even though you will spend some of your time doing this. It's because of the amount of information, ideas, facts, tasks and other demands on your time and attention that you will have to absorb every day of your business life.

It's the same if you are a sole trader, in a partnership with others, or have 25 willing and able minions at your disposal to help you out. Most new business owners are, for a time at least, just not very good at dealing with overload, and will often have created the situation themselves in the first place.

This is something we all find it difficult to avoid, but there are things you can do to make your life easier, like learning how to delegate to others inside and outside your firm, or how to prioritise your task list properly.

Small business owners delegating and prioritising? Unfortunately that's something you all really need to pay a lot more attention to if you're going to make yourself and your enterprise more effective.

Go on, admit it. What about all those things you try to take on, learn about, get involved in, action, read or absorb through your personal desire and hunger for success?

This is a situation that just about every single entrepreneur finds themselves in at some point. They believe they can take on the world and learn everything there is to know about running a business, and that they can do it all at once.

Big mistake. Not only the road to personal burnout, but before that happens, spreading yourself so thinly that you and your business end up being effective at absolutely nothing.

The most effective entrepreneurs, that is personally effective, generally end up with the most successful small businesses. But what is it that sets them apart and makes them more effective than other people?

There are a number of consistent 'effectiveness' characteristics that we have observed over the years.

First of all, these people will generally 'stick to the knitting'. By this we mean they ensure their business is focused on what they are good at and on exploiting what they are the very best at.

Secondly, they apply this principle to themselves. They recognise their own strengths and play to them, but also acknowledge their weaknesses by keeping them in perspective. Where they spot weaknesses in the business, they ensure that the best way to reduce or eliminate them is not by trying to do everything themselves, but instead by finding someone else with the right strengths either inside or outside their firm, and playing to them.

Thirdly, they are extremely good at or have learned very quickly how to keep themselves organised, and this is something that you should be working at doing now.

The key to keeping yourself organised is to keep yourself under control. This will probably sound daft to a lot of you, but it's actually all about ensuring that you do the things that YOU have planned in advance, and do them on time or at a time that is right for YOU. It's that simple, but something that's tantalisingly out of reach for too many people.

The best way to approach keeping yourself under control is to write things down. You can do this anywhere you like - on the back of a fag packet, on a post-it note, on a piece of scrap paper - but better still, why not invest in a hardback A4 or A5 manuscript book and label it 'My task lists'. You can use this every day and take it everywhere with you.

By writing things down you are, in effect, making a commitment to do the things on your task list. The next step is then to ensure that you recognise the difference between those tasks that are important and those that are urgent, and this is where a great many people lose the plot.

What you should do is write down your list of tasks that are urgent first, and then follow this with a list of things that are important, but not urgent. To be in complete control of yourself, you need to make sure that you complete your urgent tasks on time, and especially those things that are both urgent and important. Then you can plan the right time for you to schedule the non-urgent but important things into your timetable.

It's then entirely down to you to have the discipline to stick to what you have written down.

On the subject of writing things down, another document every business should have before and after they start up is a business plan. Funnily enough, this has been our most viewed, downloaded and requested factsheet in the last three months, so this week we'll give you a chance to read it again and remind yourself how important a business plan really is.

Here is the factsheet:

A Guide to Writing a Business Plan

Weekly business tip

Why sales letters get higher responses than flyers and brochures.

Most businesses spend hours upon hours writing, designing and generally fiddling with the copy (the words), layout and sales messages in their promotional flyers, brochures and web pages. But what they fail to recognise is that the old-fashioned sales letter can outpull these other marketing mediums by up to ten to one.

Why is this the case? The main reason is that when a sales letter is written it addresses an individual, whereas the vast majority of flyers, brochures and web pages try to address everyone or, in other words, no-one in particular.

A good sales letter suggests to your prospect that someone is writing them a personal message. So it immediately gets their attention. And by achieving this initial objective, it makes them up to ten times more likely to read your sales message.

The result of this? You massively increase your response and sales conversion rates. People who have read a sales message that suggests it was written for them personally will be more likely to send back a reply card, pick up the phone and ring you, place an order by credit card, opt in to your newsletter and so on.

Considerable market testing using both online and offline marketing mediums has shown that sales copy used on leaflets, flyers and web pages that is written in the style of a personal letter, is by a long way the most effective in terms of generating higher response rates.

If your business sells a product or service using direct response selling methods either online or offline, then start testing this concept and see if writing your sales messages in the form of a letter makes a difference to your response rates.

Give it a try and you'll almost certainly be very surprised at the results.

Have a look at the following example of a website that uses this method to sell products and services to good effect.

How to Increase Your Sales on a Shoestring

New business idea

Each week we provide you with summaries of some popular or emerging business ideas in the UK.

Here is this week's idea:

Just one word

Regularly improving your vocabulary is not just about learning a new word and its meaning. It will improve your general knowledge and make you feel and act smarter in all sorts of personal and business situations.

Do you know the difference between the two words 'practice' and 'practise'? Which word is a noun and which one is a verb?

Answer at the end of Bulletin.

Did you know?

Opportunities grow for social entrepreneurs

Opportunities are increasing for people setting up businesses that trade with a social purpose, the best-known example of which is The Big Issue magazine. The newly published Social Enterprise Monitor shows that these kinds of businesses are creating more jobs and have turnovers as high, or higher, than their mainstream counterparts. More women than men are being attracted into the sector, which is currently enjoying its fastest ever period of expansion.

The Monitor is available at:
http://www.london.edu/news_events/GEM_Social_Enterprise_AnnualReport.pdf

VAT warning on start up premises

Entrepreneurs planning to buy premises for start up businesses have been warned against paying unnecessary VAT on their purchases. Accountancy firm PKF says complex new stipulations buried deep in the recent Budget require a property buyer planning to use the property for VAT-exempt purposes to notify the vendor before the completion of the sale. Failure to do so may result in 'tax election' being disapplied, and could mean that the transaction does not qualify for VAT exemption.

Find out more by clicking on the 'News & views' button at:
http://www.pkf.co.uk/web/pkfweb.nsf/frameset.html?Open

Most people now use search phrases with two or more words

A recent report has highlighted that most people who use search engines use two or more words in their search phrases. The most commonly searched for phrases have two words, accounting for about a third of all searches, and close behind are searches using three-word phrases, which account for about a quarter of all searches worldwide. This is showing that Internet searchers are becoming more experienced and precise in what they are looking for, so all you budding webmasters take note when selecting keywords for your website.

To read the report, go to:
http://www.onestat.com/html/aboutus_pressbox27.html

Worth a visit

Had enough of Googlemania?

If you're sick and tired of hearing about Google, and Froogle, and their other plans for world Internet domination then take a bit of light relief by visiting the following:

http://www.googlefight.com

http://www.alltooflat.com/geeky/elgoog (this one will really test your mental agility, but give it a try!)

Help with legal aspects of e-commerce

Online information to help small businesses starting up in e-commerce is now available through the Ebusinesslex web portal, set up by a partnership of Euro Info Centres (EICs). Areas covered by the portal include contract law, Internet rules, and European Union (EU) regulations relating to intellectual property matters such as copyright, trade marks and patents. The site explains, for example, how a business-to-consumer Internet activity can be established that respects all legal requirements at European and UK level.

To find out more, go to:
http://www.ebusinesslex.net/front/ricerca_faq.asp?lingua=eng

Worth a read

We've recommended this book before and we're doing so again. This is written by one of the world's master sales copywriters. For the nuts and bolts of writing sales letters, check out:

Worth a read

The Ultimate Sales Letter, by Dan Kennedy.

 

Just one word answer

In the UK 'practice' is a noun and 'practise' is a verb, but be careful if corresponding with the US as in that country 'practice' is commonly, but not always, used for both.

You can start up in business with a consultancy practice, but you would certainly want to be well practised at writing sales letters.


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Good luck

The EnterQuest Team

This information is meant as a starting point only. Whilst all reasonable efforts have been made, the publisher makes no warranties that the information is accurate and up-to-date and will not be responsible for any errors or omissions in the information nor any consequences of any errors or omissions. Professional advice should be sought where appropriate.


© 2004 Cobweb Information Limited
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