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Your EnterQuest Bulletin - 03 August 2005


Thought for the week: "Thinking is the hardest work there is, which is probably the reason so few engage in it." Henry Ford


In this week's issue:

Small business answers

If you have any questions about your business idea or target market, or need help tracking down a grant, subsidy or business support in your local area, then send an e-mail with your query to the EnterQuest information team and we'll do our best to help.

Send your question to enterquest@cobwebinfo.com.

To access over 800 factsheets, guides and small business reports, go to www.scavenger.net.

Weekly stir

Six real world small business self-help tips

One of the biggest and most successful areas in the small business publishing world is that of self-help for entrepreneurs. There are thousands of books, manuals, self-learning courses, videos, DVDs and podcasts covering just about every aspect of small business and personal development imaginable.

Why is there so much on the market?

Because of the demand. Demand fuelled by just about every individual's sense of self-worth and desire for self-improvement in relation to their peers or colleagues and, in the case of small business owners, in relation to their rivals and competitors.

So how much of it is any good? Well, just like anything else in business, the quality of what's available varies considerably, from some excellent must-haves to the drivel produced by people who haven't spent a day of their lives near a small business, never mind in one.

Our advice to you is that there's no reason not to shop around and try out the stuff that's available, but that you should also recognise you are as good as your own ability to learn things for yourself, with a little bit of prompting to keep you pointed in the right direction.

So here are a few tips for improving your personal skills and the development habits you can sharpen as a small business owner.

1) Work on your inquisitiveness and curiosity

This is about developing an incessant desire to find something new or something more about the needs of your market, looking for an unfilled gap in the market, a market inefficiency, a market that doesn't exist yet, some added value that no-one else is offering, and of course finding a way that you can deliver it before anyone else.

2) Write down what you are thinking all of the time

Carry a notebook everywhere you go and write down your thoughts and ideas as soon as you can, and especially during or just after business meetings. Go back through your notebook every week or so and you'll be amazed at how much you have forgotten to do or have forgotten that you even thought, agreed or conceived. Highlight the stuff that sticks out and act on it.

3) Read as much as you can

You no longer have to read whole business books and manuals. There are hundreds of free business newsletters you can subscribe to, free e-book chapters, online tutorials, extracts from business gurus' private files and so on. Subscribe to the ones that appeal to you and you can soon build up a valuable personal coaching resource you can access via e-mail and the Internet.

4) Improve your vocabulary and speaking ability

Improving your vocabulary is one of the easiest and most valuable personal development habits you can pick up. If you can learn a minimum of one new word a week, you will improve your ability to describe and articulate your ideas and business proposals and your ability to sell them in the process.

5) Don't shy away from failure

Avoiding failure goes hand in hand with missing out on business success. Don't be afraid of failing occasionally, as you'll learn just as much from this (if not more) as from your successes. View your failures as rungs or ratchets to help you get up the learning curve a lot more quickly.

6) Always seek to improve yourself and your business

Never stop, and never ease back over this. You'll reach a point many times in your small business career where you think you know it all, only to fall back down to earth with a bump. You should view your small business and your career within it as something that you can improve every week of every month of every year until you are finally ready to give it all up. This is something that is very difficult to measure or put a value on in a balance sheet.

Of course, there's a lot more to being a small business superstar than this, but these are a few habits everyone should consider, pick up and improve on.

Marketing tip

Using link-building strategies to boost online sales

Link-building means increasing the number of websites that have links to your site. Having a high number of incoming links helps you get a better ranking on search engines - they look for sites with plenty of good-quality, and relevant, inbound links, and prioritise them in lists of search results.

Here are five practical tips for increasing your inbound links.

1) Write a series of free articles on topics relevant to your sector, and submit them to webmasters, e-zines and article directories. Include a short blurb about your business and a link to your website. Search online e-zine directories such as My Favourite E-zines to find publications in related fields.

2) Host a weblog ('blog') on your site and make sure it's regularly updated, as this will encourage people to link back to you. You can also submit your blog to directories such as Blogdex, Blogwise and Daypop for extra incoming links.

3) Register with online directories that accept website submissions. To find them, simply do a search including some keywords specific to your business plus the word 'directory'. Many are free, and all you have to do is fill in a short form. See Directory Pages as an example.

4) Improve your chances of visitors deciding they want a link to your site independently by keeping your site fresh and up to date, and packing it with plenty of interesting or useful content, such as current news for your sector. Include the date each article was published to enhance the impression that your site is current.

5) Beware of link farms, which are random directories of links with no connection to one another. Inclusion on these can get you blacklisted by the search engines.

Read more about Internet marketing strategies for your small business in Chapter 30 of the UK Small Business Marketing Bible, where you can also find hundreds of ideas, tips and techniques for increasing sales.

Legal tip

Age discrimination - what the changes are all about

The Government recently announced that it is going to change the law to forbid discrimination at work on the grounds of age. The changes are a long way off - the new law will come into force at the beginning of October 2006 - but it's a good idea to get ready for the changes now, rather than being caught out later. So we've put together a quick summary of the main points to help you prepare if you employ staff (or might do by next October).

The law is based on a European Directive, but the details haven't yet been finalised. However, the new law will have the following effects:

  • Age discrimination at work will be forbidden, which means older employees will have the same rights to unfair dismissal and redundancy payments as younger people.

  • Employers will no longer be allowed to force employees to retire before the age of 65, except in certain cases.

  • Employees will have the right to ask formally for their employment to continue once they've reached the age of 65.

  • Employers will be obliged to give workers written notification of their retirement date, so as to give them time to prepare.

The Age Positive website gives a useful summary and the latest news.

Finally, the UK Red Tape Buster has hundreds more factsheets, checklists and scenarios on the laws affecting small businesses.

IT tip

Jargon made easy

Internet and computer jargon can sometimes be difficult to avoid. Instruction manuals for the simplest things can be loaded with acronyms and references to things like protocols or Wi-Fi cards, while service helpdesks can blabber on about IP addresses and microfilters.

But help is never far away, as long as you know where to look for it. Here's a quick roundup of some of our favourite websites to help you cut through the tech-speak and understand the world of IT in plain English.

  • First is the Webopedia, which offers a large dictionary of terms and phrases, explained in more or less un-technical language. It has a word of the day, a list of the top ten most requested definitions, and the homepage offers the most recently added terminology.

  • As well as a search facility for technical words and phrases, Learnthat.com offers a directory of topics, tutorials covering everything from website design to building your own computer, and a discussion forum for users.

  • Wikipedia is famous as the encyclopaedia that everyone thought wouldn't work, but turned out a roaring success. Anyone can contribute to it, and anybody can change it; the result isn't anarchy, but a comprehensive set of definitions and explanations (and not only for IT-related things).

  • And if you're still stuck, why not try Google's 'Define' service. Instead of just typing a word and pressing the 'Search' button, you can prefix your search term with the word 'Define'. For example, typing 'define network card' will give you dozens of definitions ranging from the technical to the easy-to-understand.

New business idea

Each week we provide you with summaries of some popular or emerging business ideas in the UK.

Here is this week's idea:

Just one word

Regularly improving your vocabulary is not just about learning a new word and its meaning. It will improve your general knowledge and make you feel and act smarter in all sorts of personal and business situations.

Do you know what the word 'zeitgeist' means?

a) marketing jargon for a new promotional campaign
b) the German word for entrepreneur
c) slang for a 'gremlin' or bug in a computer
d) the general spirit of a given period of time

Answer at the end of the Bulletin.

Website review

The Department for Culture, Media and Sport (DCMS - www.culture.gov.uk)

This website is the point of reference for information about licensing and gambling laws, among many others, and it's the new home for Government information about the 2012 Olympics in London. But how practical and user-friendly is the site?

  • Navigation - confused and confusing, the homepage tries to do too much. It lists latest news and also features numerous links to resources about topics as diverse as the Creative Industries Discussion Forum and the Tsunami Appeal. The categorised list of what can be found on the site is about the only saving grace here.


  • Accessibility - despite the navigation problems, access keys are easy to find on the homepage, and there are lots of them. But there are no options for users of browsers other than Internet Explorer, and a lack of minority language options, too.



  • Content - there's some really useful stuff on the site - factsheets about licensing law, downloadable info about fees and application forms, factsheets for creative businesses and loads of practical links.


  • Relevance - the site's news offering is impressive, with frequently added and updated press releases along with fresh and topical reports and statistical information.

A very ordinary score of 9 for DCMS, a lack of accessibility options and an ill thought-out, cluttered homepage letting the website down.

Our rating - 9/20

Did you know?

Microsoft has taken on its pirates…

In an effort to combat software piracy and the use of unlicensed versions of Windows, Microsoft has announced it will ask visitors seeking its free updates to prove their current operating systems are genuine. Windows users arriving at Microsoft's update site have to download a program which will scan their existing software and report back to headquarters.

…and launched the next generation of Windows

Meanwhile, the software giant has also unveiled the new name of the next generation of its Windows operating system (OS), which had been codenamed Longhorn for ages. The new OS will be called Windows Vista, and a beta version will be available to developers and IT professionals early in August. Everyone else can expect to get their hands on it early next year.

Worth a visit

eBay for businesses

If you can't afford new equipment and are keen to find basic office kit second-hand, you could try visiting eBay's new effort to cater for small business owners. From photocopiers to shredders, eBay Business claims to offer difficult-to-find and out-of-stock items that are hard to get from mainstream retailers and distributors. There's even a free 'Business Equipment Purchase Protection' scheme to shield business owners from fraud.

Practical guide busts health and safety myths

The Institute of Occupational Safety and Health (IOSH) has published a new guide offering practical health and safety advice to small businesses. 'Protect your people - and your business' costs £20 and aims to bring together complicated Government guidance on different pieces of health and safety law into an easy to understand document that offers a one-stop shop for business owners trying to meet their legal obligations.

Low-cost CV checking service

Businesses concerned about the validity of information on new recruits' CVs can take advantage of an affordable new checking service called Verifile. It checks everything from personal identity and educational qualifications to criminal records and employment references for a cost of around £6 per CV.

Worth a read

This simple and accessible how-to guide takes small businesses that aren't registered for VAT through the complexities of bookkeeping and accounting. It's ideal for micro, 'cash' enterprises, from gardeners to taxi drivers, and focuses on the key requirements of these businesses, omitting the jargon and complex accounting requirements associated with larger ventures. Check out:

Worth a read

The Best Small Business Accounts Book, by Peter Hingston


Just one word answer

The answer is d).

Zeitgeist (pronounced zitegyst) refers to the general spirit of an era, in terms of intellectual, moral, political and cultural trends.

Part of your market research involves understanding the zeitgeist, which can affect buying patterns and consumer demands.

Visit www.enterprisequest.com to access all back issues of the EnterQuest bulletin.

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Good luck

The EnterQuest Team

This information is meant as a starting point only. Whilst all reasonable efforts have been made, the publisher makes no warranties that the information is accurate and up-to-date and will not be responsible for any errors or omissions in the information nor any consequences of any errors or omissions. Professional advice should be sought where appropriate.


© 2005 Cobweb Information Limited
Reproduction or copying of information in this Bulletin is strictly forbidden without prior written permission.